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Our Leadership

About Our Leadership

Struggling with production challenges or seeking operational enhancements? Our Advance Connect Remote Support Program, is designed to assist you. We offer remote support services that can optimize control system performance, enhance Overall Equipment Effectiveness (OEE), and lower maintenance costs.

Our program also provides proactive solutions, identifying and resolving potential issues before they escalate. We bridge skills gaps and help retain critical knowledge for new employees. With our support, you can ensure smoother operations, minimize downtime, and maintain peak efficiency.

We're here to help you tackle your production hurdles and improve your operational workflows.

Remote
Support

Breakdown Support

Training

What is Advance Connect

Advance Connect is Advance Engineers technical assistance service available via Remote Access. Advance Connect provides online, email and phone support that will help optimize your production, in addition to offering support during unexpected downtime. You can consider the support from engineers, via live chat and phone. The level of support varies depending on the needs of the user and their production facility.

Value of Advance Connect

With AdvanceConnect, Advance Engineers is available to help no matter what your question. Not only is Advance Connect support available when your plant is down, but you can also leverage the support to optimize your plant and implement best practices for crisis prevention. The below points demonstrate the value of a TechConnect contract beyond downtime support.

Optimize control system performance

Improve Overall Equipment Effectiveness (OEE)

Best Practices, How-to’s, Learning Tools

Programming and application assistance

Product coverage at every stage of life – current to legacy

Normalize control system expertise at the plant

Assist in reducing maintenance time and costs

Advance Connect - Features

Self Assist Support : Welcome Kit , Dedicated Support Phone No , User Guide

Free Software Updates

Online Support Center Access : Knowledge-base , Forums , Discussion Boards Access

Remote System Support : Real Time Support via Remote Access/Anydesk

Software Reinstallation

Troubleshooting

Advance Engineering Expertise

Feedback System

Priority in Support Engineer allocation

Discount of 25% on all Engineer Visits , Training Services

Special Note : All services can be availed unlimited times till the Contract is valid

Silver Level - Advance Connect

Resolution within 48 Working Hours

Support activity is available between 9AM-5PM , Monday to Friday

Services are not available on Indian National Holidays

Remote Access to Knowledge-base is available 24/7 all days

Priority in Support Engineer allocation

Discount of 25% on all Engineer Visits , Training Services

Now just 2,00,000/- + GST for 12 months

Gold Level - Advance Connect

Resolution within 48 Working Hours

Support activity is available between 6AM-9PM, All Days

Services are not available on Indian National Holidays

Remote Access to Knowledge-base is available 24/7 all days

Priority in Support Engineer allocation

Discount of 35% on all Engineer Visits, Training Services

Now just 4,50,000/-- + GST for 12 months

Diamond Level - Advance Connect

Resolution within 48 Working Hours

Support activity is available All Days 24/7

Services are not available on Indian National Holidays

Remote Access to Knowledge-base is available 24/7 all days

Priority in Support Engineer allocation

Discount of 50% on all Engineer Visits, Training Services

Now just 12,50,000/- + GST for 12 months

Have a Query?

Fill out the form to request a call-back. Our customer support manager helps you with more details.